terms-and-conditions

 

Terms and Conditions for Service Texting

Thank you for choosing Riley-Webb Insurance for your insurance needs. These Terms and Conditions (“Terms”) outline the use of our texting service (“Service”) to help you manage your policy, claims, and other insurance-related services. By using this service, you agree to these Terms. If you do not agree, you may discontinue use of the Service.

  1. Service Description

Our Service allows us to send you important updates, reminders, and notifications related to your insurance policy, claims, and billing matters. We are committed to keeping you informed and providing exceptional customer support via text messaging.

  1. Opt-In and Consent

By providing your mobile phone number and opting into our Service, you consent to receive text messages about your insurance services. Please note that standard message and data rates may apply depending on your mobile carrier.

  1. Message Frequency

You may receive text messages as needed for policy updates, claims status, payment reminders, emergency alerts, and general customer service. The frequency of these messages will vary based on the status of your policy or claim.

  1. HELP

If you ever need help or have questions about the messages you’re receiving, simply reply with “HELP,” and we will provide assistance. You can also reach out to our customer service team directly at tel: 727-861-3250

  1. STOP

To stop receiving text messages from us, reply with “STOP.” You will receive a confirmation text that your opt-out request has been processed. Please note, opting out may impact your ability to receive critical service updates.

  1. Message Content

Our texts will contain relevant information, such as policy details, billing reminders, claim status updates, and service notifications. We will not send marketing messages without your prior consent.

  1. Liability

While we strive to provide accurate and timely information, we are not responsible for any delays, undelivered messages, or any other issues caused by third-party network disruptions.

  1. Data Collection

Any data collected through text messages will not be shared with third parties for marketing purposes.

  1. Changes to Terms

We may update these Terms from time to time. If there are any significant changes, we will notify you via text or other means.

  1. SMS Messaging Terms

Our agency offers optional SMS communications to customers and prospects who affirmatively opt in. Messages relate to insurance quote requests, quote follow-ups, requested documents, appointments, policy service, and renewal reminders. You opt in by selecting the SMS consent checkbox and submitting a form with your mobile number, or by choosing OPT IN on our SMS preferences form. Providing a phone number alone does not constitute SMS consent. Consent is voluntary and is not a condition of requesting a quote or purchasing insurance. Message frequency varies, and message and data rates may apply. You may opt out at any time by replying STOP, using our SMS Opt-Out form, or contacting our agency. After opting out, you may receive one confirmation message, and further SMS messages will stop unless you opt in again. Reply HELP for assistance or contact our agency using the contact information on this website. Customer and prospect information, including mobile numbers and SMS consent, will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Please review our Privacy Policy for additional information. Carriers are not liable for delayed or undelivered messages..